United Pillow Manufacturing Guarantee:

Products purchased from us have a 60 day money back guarantee. If you wish to give us a reason why you wish to return them, we would appreciate it so that we may improve our service or product, but it is not necessary. Obtain an RMA number via phone, fax or email and return the product and ship the merchandise back to us. The consumer is responsible for the return shipping charge.

Often times the pillow is not exactly the firmness you anticipated, either too soft or too firm, it is very subjective and difficult to get it perfect. We will go to great lengths to make sure that you are satisfied with your pillow, including adding or removing fill and shipping it back to you. This is part of our effort to make certain that our customers get what they need.